Privacy Policy
Last updated: July 2026
1. Introduction
Goodness Property Solutions (GPS), a trading name of Goodness & Co Group, is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share and protect information about you when you visit our website or submit an enquiry. GPS is a responsible party as defined under the Protection of Personal Information Act 4 of 2013 (POPIA).
2. Information We Collect
We may collect the following categories of personal information: your full name, email address, telephone number and physical address; property details such as address, type, estimated value and ownership status; financial indicators such as bond amounts, arrears, debt levels and affordability information; enquiry details and correspondence you submit through our website or via email or WhatsApp; and technical data such as IP address, browser type, device type and pages visited.
3. How We Use Your Information
We use your personal information to assess your property enquiry and identify suitable solutions; to contact you regarding your submission and any proposed solutions; to match your requirements with appropriate professional partners such as estate agents, attorneys, bond originators and valuers; to improve our website and services; and to comply with our legal and regulatory obligations under South African law.
4. Legal Basis for Processing (POPIA)
We process your personal information on the following lawful grounds: your consent, which you provide when you submit an enquiry or contact us; our legitimate interest in providing property coordination services; and our legal obligation to comply with applicable South African laws and regulations.
5. Sharing Your Information
We may share your personal information with registered professional service providers — including estate agents, conveyancing attorneys, bond originators and property valuers — where necessary to assess or implement a solution for you, and only with your knowledge and consent. We do not sell, rent or trade your personal information to any third party for marketing purposes.
6. Data Retention
We retain personal information collected through enquiries for a period of three (3) years from the date of last interaction, or for such longer period as may be required by applicable law. Once the retention period expires, your information is securely deleted or anonymised.
7. Your Rights Under POPIA
You have the right to request access to the personal information we hold about you; to request correction of inaccurate or incomplete information; to request deletion of your information where we no longer have a lawful basis to retain it; to object to the processing of your information; and to lodge a complaint with the Information Regulator of South Africa at inforeg.org.za.
8. Cookies
Our website uses basic analytics cookies to understand how visitors interact with our pages. These cookies do not collect personally identifiable information. You may disable cookies through your browser settings; however, doing so may affect the functionality of certain features on our website.
9. Security
We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure. While we take security seriously, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
10. Contact the Information Officer
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact our Information Officer at [email protected]. Our offices are located in Roodepoort, Gauteng, South Africa.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated policy will be published on this page with a revised effective date. We encourage you to review this policy periodically.